Refund policy
At rednner , customer satisfaction is our top priority. That's why we offer a 30-day guarantee on all of our products. If you receive an item from us and it stops working within 30 days of receipt, please contact us immediately. We will either replace the item or issue a refund, at our discretion. To initiate a return, please email us at support@rednner.shop with your order number and a brief explanation of the issue. We will respond promptly to assist you with the return process. Please note that returns must be in the original packaging and in a new and unused condition. Shipping costs are non-refundable and the customer is responsible for return shipping costs.
Returns & Exchanges
To initiate an exchange or replacement, please email our customer service team at [support@rednner.shop] within 30 days of receiving your order. Please provide your order number and a detailed explanation of the issue with the product. Our team will review your request and assist you with the exchange or replacement process. If the product is eligible for exchange or replacement, we will send you instructions on how to return the item. Once we receive the returned item, we will send out the replacement or exchange item to you.
What’s your return policy?
At rednner , we accept returns on products that are defective or stop working within 30 days of receipt. If you experience any issues with your product within this time frame, please contact our customer service team at [support@rednner.shop] to initiate a return. Please provide your order number and a detailed explanation of the issue with the product. Our team will review your request and assist you with the return process. If the product is determined to be defective or have stopped working within the 30 days time frame, we will either replace the item or issue a refund, at our discretion. Please note that all returns must be in the original packaging and in a new and unused condition, and customer is responsible for return shipping costs.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered contact us at support@rednner.shop and we’ll be sure to get you the product you ordered!
returning your order.
To initiate a return, please email our customer service team at [customer service email] within 30 days of receiving your order. Please provide your order number and a detailed explanation of the issue with the product. Our team will review your request and provide you with a return shipping label and instructions for returning the item. Once we receive the returned item, we will process the refund or replacement, at our discretion. Please note that all returns must be in the original packaging and in a new and unused condition, and the customer is responsible for return shipping costs. We recommend that you use a trackable shipping service or purchasing shipping insurance for your protection as we cannot guarantee that we will receive your returned item
for more information about our policy contact us
Monday to Friday : 9AM-6PM
address: 20-22 Wenlock Road London N1 7GU United Kingdom
email: support@rednner.shop
